We are looking for a Data Analyst for Customer Experience tribe, who will support the management information requirements around the customer experience business unit. Working across functions, you will guarantee the delivery of accurate management information affecting business decisions and operational efficiency.

What will you do?

  • Proactively liaise with stakeholders to form report specifications
  • Help define key metrics, communicate clear data needs to product and development team
  • Analyze and improve existing processes, reports and solutions
  • Interrogate a variety of data sources to produce high-quality management information
  • Maintain a detailed knowledge of business systems to ensure the effective utilization of local databases, reporting any anomalies with the integrity of the management information
  • Help with data-based planning and decisions

What do we expect?

  • Bachelor’s degree in IT, Economics, or Mathematics
  • 2+ years of experience in reporting or any data oriented field
  • SQL knowledge
  • Excellent command of English
  • Previous experience in travel is nice to have

What will be the CX related specifics for this role?

Main CX metrics operational agenda 

-NPS (within specific touchpoints)

  • Building of dashboards
  • Monitoring dashboards’ accuracy
  • Assisting with presentation to senior management 
  • Prediction analysis


-Complaints ratio

  • Same as per above

High level CX metric definition & maintenance

  • E.g. connection of CX metrics to revenue ones
  • Introduction of additional / supporting CX metrics to provide better visibility – CLV as an example

Things that we offer and you might love about us:

We believe we’re a fun bunch to work with, and you will get to see how a young, vibrant yet global company disrupts the travel industry. You’ll work in one of the most promising tech companies (awarded Forbes Startup of 2017, Super-brand Award 2017, Deloitte Technology Fast 50 – the fastest growing technology company in Central Europe).

  • We visit and speak at conferences and technological events worldwide.
  • We use our work time wisely with a friendly vacation policy and work schedule.
  • We also like to party and hang out together.
  • We work, play, relax, workout and even nap in our offices (complete with sauna, gym, masseur, sleeping spots, canteen, chillout zones, free refreshments, etc).
  • Dogs, kids, and parties are welcome in our offices.
  • We also enjoy common benefits, such as meal vouchers, flexible benefits scheme, sick days, VIP Medical Care, flight vouchers, multisport card, etc.
  • Besides a fair salary, we can also look forward to quarterly bonuses dependent on overall company performance.
  • We’re a great team of passionate and fun-loving people from across the globe who you’ll love working with. We look forward to you joining our team-buildings and parties!

Recruiter

Monika Kavická

Your manager to be

Eliška Dočkalová

Brno, Czech Republic | Prague, Czech Republic | Full-Time
Bratislava, Slovakia | Full-Time
Brno, Czech Republic | Prague, Czech Republic | Full-Time
Prague, Czech Republic | Brno, Czech Republic | Full-Time
Brno, Czech Republic | Full-Time