Booking & Self-service tribe

When you travel with Kiwi.com, most of what you experience, be it on the Web or our Mobile app, is owned by my BASS teams. This includes the checkout & payment process, buying additional services (meals, seating, baggage etc), changing the itinerary or, in unfortunate circumstances, handling “emergency” situations such as forced schedule changes, flight cancellations or missed connections.

Join me for a short introduction to hear about challenges our engineering teams face in the BASS tribe and what approaches we use to solve them.