B2B Support Specialist

As our Partner Care Specialist, you will be responsible for delivering the highest standard support to our business partners  (leading airlines and online travel agencies, like Booking holding group – Priceline, Agoda, eSKY, Hopper, and many others). You will communicate directly with them via phone, email, or chat and take full ownership of their requests to make sure that each communication will end with fast resolution and a smile on their face.

    What will you be doing?

  • Act as a part of the dedicated team operating 24/7 and handle any and all inquiries and requests from our B2B partners
  • You will be responsible for handling all requests through various sources – calls, emails, chat, tickets, or internal systems
  • Take full ownership of the whole process around our B2B partners’ requests and ensure the solution delivery with the highest standards within the targeted SLAs
  • Provide continuous feedback from both our internal teams and B2B partners to ensure the best quality of the services we provide
  • What are the requirements?

  • Excellent command of English (level C1) both spoken and written
  • Previous customer support experience
  • Advanced computer skills and Internet user skills
  • Excellent communication and problem-solving skills with a customer-oriented approach
  • Independence as well as the ability to work in a team environment
The role has rotating shifts, mainly day (9:30am to 5:30pm) and afternoon shifts (3pm to 11pm) plus maximum 1-2 night shifts per month (11pm to 7am). The shift length is 7.5hrs + 30mins break.

We offer you
 
•We give our employees the freedom to choose between the environment of work from home and our modern office located in ZET Nová Zbrojovka with an in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
•We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
•Hardware from Microsoft.
•Unlimited contracts within a forward-thinking and ambitious company.
•Relocation package (including visa transfer support).
•We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. 
•Grow.Kiwi program which supports parents and keeps them engaged with the company. 
•Dogs, kids, and parties are welcome in our offices.
 
Interested? Join us and hack the traditional ways of travel!
 
Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

Recruiter Kiwi.comSenior HR RecruiterAlžběta Trčková

Linkedin profile

LocationBrno, Czech Republic

TeamCustomer Service

Employment typeFull-time

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