Booking agent part-time (weekends only)

As a Booking Agent, your day-to-day tasks will involve resolving a variety of challenges that may arise between the time of booking and the departure day. Cooperating with hundreds of travel service providers and your Kiwi.com colleagues from all around the world, you will ensure that each and every customer’s booking is all set to go. If this sounds interesting, please read on!

You will help our customers in getting just the right tickets, for any destination, anytime. Whether it will be a business trip, a honeymoon, or a dream vacation. You will process countless journeys that our customers choose to book with us, be it by bus, train, plane, or a combination of all. Your analytically oriented mind will allow them to amend their travel plans quickly and easily. Your willingness to go the extra mile will ensure that their dog, newborn baby, and favorite armchair (yes, we had this request) can travel with them as well. Cooperating with hundreds of travel service providers and your Kiwi.com colleagues from all around the world, you will ensure that each and every customer’s booking is all set to go. We’ll teach you how to become a true travel magician using our tailor-made software tools & our secret tips and tricks for arranging anything that our customers might need.

    What we are looking for?

  • Advanced English
  • Ability to work individually and as part of a team
  • Ability to handle work under pressure (sometimes there are many bookings coming at the same time), work fast without mistakes, focus fully during the whole shift
  • Extraordinary customer care where passion for going the extra mile is the standard
  • A calm and professional attitude at all times
  • Willingness to learn new things
  • Courage to face the impossible and turn it into possible
  • Medium computer skills, advanced search skills
  • Even better if you have lived abroad or booked a few flight tickets yourself as a customer
You will be working on rotating shifts: Friday to Sunday 10:30am to 7pm and Saturday & Sunday 10:30am to 7pm. It’s a part-time job.

Please note that this role requires one month of full-time training that is mandatory (Mon-Fri).

We offer you

•Besides a motivating salary, we offer quarterly bonuses dependent on the company’s overall results and your own performance.
The opportunity to join our Phantom Stock scheme (for roles from level 5 upwards).
Occasional work from home and/ or our modern office located in ZET Nová Zbrojovka with in-house sauna, gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
We enjoy benefits, such as meal vouchers, 20+5 days of paid vacation, Cafeteria, sick days, VIP Medical Care, multisport card, career development framework. We offer unlimited contracts within a forward-thinking and ambitious company.
We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. 
Grow.Kiwi program which supports parents and keeps them engaged with the company. 

Interested? Join us and hack the traditional ways of travel!

Kiwi.com is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

michaela-hoferovaRecruiterMichaela Höferová

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daniel-safrOperations ManagerDaniel Šafr

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LocationBrno, Czech Republic

TeamCustomer Service

Employment typeFull-time

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