Customer Experience Team Coordinator

Our Director of Customer Experience is looking for a Team Coordinator who will support her and the Customer Experience team with the projects & tasks coordination cross-company and on time delivery. The major part of the role is to ensure the team and its individuals are on track with their projects, the supporting documentation is up to date, meeting minutes are taken and actions are being followed up. Part of the role is also to assist the Director of CX with large meetings involving other company stakeholders and being directly in charge of the meeting minutes’ agenda.

Your main responsibilities will be:

  • Ownership of the CX daily stand up meeting agenda & follow up on the assigned tasks and the reporting of CX weekly & monthly deliverables
  • CX task force JIRA Kanban board maintenance & regular updates of the respective epics and tasks (note: JIRA knowledge is not A MUST, we are happy to train you). This also includes the JIRA prioritization exercise performed on a weekly basis with the whole team
  • Creating and maintaining presentations, tables, reports, working with confidential files, spreadsheets, and other necessary documents
  • In cooperation with the Director of CX & Data analyst regular reporting on the main company OKRs, KRs and KPIs
  • Teams Confluence page maintenance & ownership
  • The first point of contact for the task assignment from CX-external stakeholders, responsible directly for helping to assign the tasks to the correct CX owner
  • Managing calendar specifically in regards to the large cross-departmental meetings, agenda, recordings, meeting minutes & tasks follow up with the owners
  • Supporting the CX Director with handling some of the email interactions on her behalf
  • Gatekeeper of the CX budget

We would love to see you apply if:

  • You have a minimum of two years of experience as an Executive Assistant or Team Coordinator of bigger teams (10 +), ideally in the international environment
  • You are an effective communicator with an articulate and professional demeanor, and excellent spoken and written English and Czech (both level C1)
  • You consider yourself efficient with great organizational skills and you have flawless attention to detail
  • You possess strong G-suite knowledge
  • You have excellent time management and a result-oriented attitude
  • Your interpersonal & communication skills are superb and you are comfortable to liaise with colleagues across various departments and levels

What’s in it for You?

This team is a fun bunch to work with and You’ll get to shape it and be part of a fresh and global company, talk with people from around the world and never get bored.

On top of that you can expect:

  • Permanent and full-time contract within a forward-thinking and financially stable company;
  • Competitive base salary and Quarterly financial bonuses dependent on overall company performance;
  • Five additional paid days off • Three sick days per year;
  • Ability to access our Phantom Stock scheme (depending on seniority and integral regulations);
  • Meal vouchers, flexible benefits scheme, annual flight credit vouchers, multisport card, home office, etc.;
  • A friendly work environment where dogs are welcome.

Our values:

  • Assume the best of others and believe in the power of the team.
  • Be open and involve others.
  • Be curious and always look for opportunities.

Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at https://jobs.kiwi.com/recruitment-privacy-policy/

lenka-nejezchlebovaRecruiterLenka Nejezchlebová

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eliska-dockalovaDirector of Customer ExperienceEliška Dočkalová

Linkedin profile

LocationBrno, Czech Republic

TeamGeneral & Admin

Employment typeFull-time

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