Director of Engagement Product

You will transform the Customer Base of Kiwi.com to engaged customers not seeking anymore for any other alternatives in the Travel Industry. You can shape it from any place in the world if you are open to remote cooperation.

    What will be your responsibility

  • You will partner with multiple stakeholders to:
  • Transform B2C into the primary distribution channel,
  • Scale Kiwi.com into the top European travel brand.
  • You will be responsible for:
  • Implementation of a fully personalized experience across the whole Customer Journey where customers do not need anytime to repeat already shared information.
  • Building a close relationship with B2C customers and ensures as high a Transformation Rate of B2B2C customers to B2C as possible.
  • Overseeing the specifics of Mobile Native Apps Product Management and oversees the growing share of Mobile App users.
  • Enabling the great Transactional Communication offering the resolution even before any need come into the customers’ mind.
  • Increasing the frequency of Kiwi.com product usage by penetrating the post-booking flow by the engagement activities with the close collaboration with the Marketing department.
  • Understanding the Budgeting process and the dynamics connected to your domain and active participant in the creation of the company-wide budget.
  • Being able to prepare a business case for every part of your domain and being able to create a strategic long-term roadmap.
  • Participating in the Company-wide OKRs process, Strategy definition, and active member of the group responsible for Objective definition in your area
  • Analytical mind – the ability to establish a data-driven approach and Key Performance Indicators to your domain and key initiatives
  • Technical Requirements

  • You have 8+ years (5 min) in a Product Management role in the IT industry with successfully launched multiple B2C products behind your belt
  • You have  hands-on experience with the B2C Mobile Native Apps Product Management discipline 
  • You have strong product & business & technology acumen and entrepreneurship drive
  • You have experience in data analytics tools and AB testing
  • You are able to identify product gaps and market opportunities.
  • Your English is fluent – both written and spoken. You will work in an environment with people of 50+ nationalities.
  • You have 8+ experience in driving product development in agile environments
  • You are used to owning several lines or the whole P&L
  • You have  previous experience with integrating personalization concepts within the whole organisation across multiple departments
  • You are a strong advocate of your Product domains able to grab attention & traction from the whole organisation and influence other teams
  • You have previous experiences with the close cooperation with Marketing and Brand departments and the ability to define your Product Marketing strategy
  • You have experience or deep understanding of the B2C Subscription-based product & business specifics
  • You understand fully the architecture and tech components behind their product area and the broader architecture. Partners with Engineering Managers to make decisions on technical solutions.
  • You are able to define the priority of backlog items based on data insights and user feedback and keep the backlog in order, as well as define and own the roadmap priorities.
  • You know what an MVP means – and how to deliver it.
  • You will be able to cooperate with remote teams.
  • You have experience working with designers.
  • You know how to draw conclusions from a diverse set of user feedback.
  • You are able to work towards the goals without day-to-day supervision.
  • You have a passion for new technologies and digital products.
  • Leadership Requirements

  • You’re passionate about travelling and believe in its positive impact on the globe
  • You’re a visionary able to translate words to actions and execution
  • You are able to see the big picture of the whole organisation and set up your Product line’s strategy accordingly
  • You think big.
  • You always think about how to grow not by 10% but 1000%
  • You lead by example.
  • Your actions speak louder than words.
  • You’re able to mentor and coach senior members inside/outside your organisation structure
  • You’re a strong communicator able to build the internal (+ external) network and advocate your Product domain
  • Role model when it comes to company value and desired behaviour. Constant attention to improving Kiwi.com environment and culture.
  • Lead by example by demonstrating company values and set the right context for teams and individuals behaviour.
We offer you

Besides a motivating salary, we offer quarterly bonuses dependent on the company’s overall results and your own performance.
The opportunity to join our Phantom Stock scheme (for positions from level 5 upwards). 
We also enjoy benefits, such as flexible working hours, 30 paid vacation days, sick days, private medical insurance, Andjoy scheme, annual subscription for Biking (Smou). 
Flight vouchers to celebrate your kiwi anniversaries. 
Occasional work from home and/or our Office located in the centric cozy neighborhood (Sant Antoni) in Cloudworks coworking space where you can enjoy Kiwi.com’s private office space, two common terraces with great views, discounts on lunch meal providers, common coworking activities (yoga, games, etc.), free refreshments and shower. 
Hardware from Apple or Microsoft based on your preferences. 
We offer unlimited contracts within a forward-thinking and ambitious company. 
Relocation package (including visa support). 
Dogs and parties are welcome in our offices. 

Interested? Join us and hack the traditional ways of travel!

Kiwi.com is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

kIT RecruiterKatarína Daniš

Linkedin profile

LocationBarcelona

TeamProduct Management

Employment typeFull-time

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