Director of Product for Self-service

We are looking for an experienced product leader on B2C products who delivered exceptional customer experience with a focus on digital transformation and change management. You have a track record in establishing and scaling customer-facing end-to-end product teams. Your entrepreneurial mindset enables you to innovate and execute product initiatives across the company.

Why should you join Kiwi.com and especially this domain?

Self-service portfolio guarantees an excellent experience for Kiwi.com’s customers. You will be able to work with various products, impacting the whole Kiwi.com service, and with an experienced group of leaders from the whole organization. One of the desired competitive advantages of Kiwi.com is the experience. You will stand for the successful product impact on this one translated into the whole company’s success.

Our mission is to become the Mobile-first Travel Companion customers can trust.

    Key Responsibilities

  • You lead the Self-service with your partners from Engineering and UX Job Families, fully incorporating the triple leadership principles
  • Ensure your team is focusing on the right things, balancing short versus long term needs
  • You set up proactive and transparent communication to set up clear expectations of users at all stages of the journey
  • You offer predictive guidance tailored to the customers’ needs based on the context of the itinerary
  • You support the direction of the fully digital experience offering everything over the self-service options
  • You partner and shape the Mobile Apps touchpoints to contribute to the increasing share of the app users
  • You are the voice of Self-service and customers
  • You are the advocate of the data-informed development, iterating and delivering the optimal value for the customers while interpreting all the changes
  • You build a strong organization unit out of engaged teams
  • You own the budget and P&L of your domain. You determine hiring requirements, promotion plans, and other staffing matters.
  • Technical/Professional qualification

  • You have 8+ years in a Product Management role in the IT industry, successfully launching multiple B2C products behind your belt.
  • You have hands-on experience with the servicing of customers over digital options
  • You have direct managerial skills and experiences with building, coaching, and growing a team/teams of Product managers.
  • You have a strong product & business & technology acumen, and entrepreneurship drive.
  • You have experience in data analytics tools and AB testing. You use data to make decisions whenever possible.
  • You are able to identify product gaps and market opportunities.
  • Your English is fluent – both written and spoken. You will work in an environment with people of 50+ nationalities.
  • You have 8+ experience in driving product development in agile environments.
  • You are used to owning several lines or the whole P&L.
  • You have previous experience with integrating personalization concepts within the whole organization across multiple departments.
  • You are a strong advocate of your Product domains, able to grab attention & traction from the whole organization and influence other teams.
  • You have previous experience with close cooperation with the Marketing and Brand departments and the ability to define your Product Marketing strategy.
  • You have experience or a deep understanding of the B2C Subscription-based product & business specifics.
  • You fully understand the architecture and tech components behind their product area and the broader architecture.
  • You are a partner with Engineering Managers.
  • Personal/Leadership skills

  • You’re passionate about traveling and believe in its positive impact on the globe.
  • You’re a visionary able to translate words to actions and execution.
  • You can see the big picture of the whole organization and set up your Product line’s strategy accordingly.
  • You think big & lead by example.
  • You always think about how to grow not by 10%, but 1000%
  • Your actions speak louder than words.
  • You can mentor and coach senior members inside/outside your organization’s structure.
  • You’re a strong communicator able to build the internal (+ external) network and advocate your Product domain.
  • Role model when it comes to company value and desired behavior. Constant attention to improving the Kiwi.com environment and culture.
  • We offer you

  • The opportunity to join our Phantom Stock scheme.
  • We give our employees a freedom to choose between the environment of work from home and our modern office located in the centric neighbourhood (Passeig de Gràcia) in Cloudworks coworking space where you can enjoy Kiwi.com’s private office space, two common terraces with great views, common coworking activities (yoga, games, etc.), free refreshments and shower.
  • We also enjoy benefits, such as flexible working hours, 30 paid vacation days, sick days, private medical insurance, Employee Assistance Program, GymForLess membership, the annual subscription for El Bicing. 
  • Flight vouchers to celebrate your kiwi anniversaries.
  • The latest version of Hardware from Apple or Microsoft based on your preferences.
  • We offer unlimited contracts within a forward-thinking and ambitious company.
  • Relocation package (including visa transfer support).
  • Dogs and parties are welcome in our offices.
Interested? Join us and hack the traditional ways of travel!
 
Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

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marciSenior IT RecruiterMarcela Polášková

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