We are looking for an experienced product leader on B2C products who delivered exceptional customer experience with a focus on digital transformation and change management. You have a track record in establishing and scaling customer-facing end-to-end product teams. Your entrepreneurial mindset enables you to innovate and execute product initiatives across the company.
Why should you join Kiwi.com and especially this domain?
Self-service portfolio guarantees an excellent experience for Kiwi.com’s customers. You will be able to work with various products, impacting the whole Kiwi.com service, and with an experienced group of leaders from the whole organization.
Our mission is to become the Mobile-first Travel Companion customers can trust.
You lead the Self-service with your partners from Engineering and UX Job Families, fully incorporating the triple leadership principles
Ensure your team is focusing on the right things, balancing short versus long term needs
You set up proactive and transparent communication to set up clear expectations of users at all stages of the journey
You offer predictive guidance tailored to the customers’ needs based on the context of the itinerary
You support the direction of the fully digital experience offering everything over the self-service options
You partner and shape the Mobile Apps touchpoints to contribute to the increasing share of the app users
You are the voice of Self-service and customers
You are the advocate of the data-informed development, iterating and delivering the optimal value for the customers while interpreting all the changes
You build a strong organization unit out of engaged teams
You own the budget and P&L of your domain. You determine hiring requirements, promotion plans, and other staffing matters.
You have 8+ years in a Product Management role in the IT industry, successfully launching multiple B2C products behind your belt.
You have hands-on experience with the servicing of customers over digital options
You have direct managerial skills and experiences with building, coaching, and growing a team/teams of Product managers.
You have a strong product & business & technology acumen, and entrepreneurship drive.
You have experience in data analytics tools and AB testing. You use data to make decisions whenever possible.
You are able to identify product gaps and market opportunities.
Your English is fluent – both written and spoken. You will work in an environment with people of 50+ nationalities.
You have 8+ experience in driving product development in agile environments.
You are used to owning several lines or the whole P&L.
You have previous experience with integrating personalization concepts within the whole organization across multiple departments.
You are a strong advocate of your Product domains, able to grab attention & traction from the whole organization and influence other teams.
You have previous experience with close cooperation with the Marketing and Brand departments and the ability to define your Product Marketing strategy.
You have experience or a deep understanding of the B2C Subscription-based product & business specifics.
You fully understand the architecture and tech components behind their product area and the broader architecture.
You are a partner with Engineering Managers.
You’re passionate about traveling and believe in its positive impact on the globe.
You’re a visionary able to translate words to actions and execution.
You can see the big picture of the whole organization and set up your Product line’s strategy accordingly.
You think big & lead by example.
You always think about how to grow not by 10%, but 1000%
Your actions speak louder than words.
You can mentor and coach senior members inside/outside your organization’s structure.
You’re a strong communicator able to build the internal (+ external) network and advocate your Product domain.
Role model when it comes to company value and desired behavior. Constant attention to improving the Kiwi.com environment and culture.
We offer you
The opportunity to join our Phantom Stock scheme.
We give our employees a freedom to choose between the environment of work from home and our modern office located in Zuckermandel where you can enjoy sleeping spots, chillout zones, free refreshments, parking for car/bicycle/motorbike.
We also enjoy benefits, such as meal vouchers, flight vouchers, and Employee Assistance Program.
The latest version of Hardware from Apple or Microsoft based on your preferences.
Relocation package (including visa transfer support).
We offer unlimited contracts within a forward-thinking and ambitious company.
Dogs, kids, and parties are welcome in our offices.
Salary starts from 7280 euro/month gross (depending on seniority level).
Interested? Join us and hack the traditional ways of travel!
Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.