GDS Booking Agent

We are looking for a GDS Booking agent who will be responsible for resolving a variety of GDS challenges, cooperating with our ticketing partners, airlines and Kiwi.com colleagues from all around the world. You will be a master of the GDS systems and ensure that each and every customer’s booking is all set to go.

    Your key responsibilities will be:

  • Creating new bookings in GDS systems – Amadeus, Galileo, and Farelogix.

  • Execution of the ticketing services (first issue, revalidation, void, and EMD issuance).

  • Fare condition checks and also rebookings and refund recalculations.

  • Search for alternative flights when the schedule change occurs. 

  • Processing requests received from our customers but also internal teams within Kiwi.com.

  • Communication with our ticketing partners and airlines. 

  • Providing assistance to other departments with the airline tickets issued in the GDS/ Farelogix.

  • We would like to see you apply if:

  • You have solid experience working with Amadeus and/or Galileo (or any airline reservation system – Deltamatic, Oneres etc.).

  • You have excellent English (both written and spoken); knowledge of French, Russian or any other language is an advantage.

  • You are proficient in G-suite and/or MS Office.

  • You are a great communicator and comfortable with talking to the partners and airlines via phone calls.

  • You have attention to detail, a knack for problem-solving and you know how to coordinate your daily job so that it is well organised.

  • You are customer-oriented, always keep your can-do spirit and are eager to ensure customer experience at an outstanding level.

  • You are comfortable working in a fast-paced environment. There are moments when there are many bookings coming at the same time and we need to handle such situations with a positive attitude.

#LI-BS1

We offer you
 
We give our employees the freedom to choose between the environment of work from home and our modern office located in ZET Nová Zbrojovka with an in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
Hardware from Microsoft.
Unlimited contracts within a forward-thinking and ambitious company.
Relocation package (including visa transfer support).
We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. 
Grow.Kiwi program which supports parents and keeps them engaged with the company. 
Dogs, kids, and parties are welcome in our offices.
 
Interested? Join us and hack the traditional ways of travel!
 
Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

Junior RecruiterBarbora Štulajterová

Linkedin profile

LocationBrno, Czech Republic

TeamCustomer Service

Employment typeFull-time

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