GDS Booking agent

We are looking for a GDS Booking agent who will be responsible for resolving a variety of GDS challenges, cooperating with our ticketing partners, airlines, and Kiwi.com colleagues from all around the world. You will be a master of the GDS systems and ensure that each and every customer’s booking is all set to go.

    Job responsibilities:

  • Creating new bookings in GDS systems (e. g. Amadeus, Galileo, Sabre, and Farelogix).
  • Execution of the ticketing services (first issue, reissue, void, and EMD issuance).
  • Fare condition checks and also rebookings and refund calculations.
  • Search for alternative flights when the schedule change occurs.
  • Processing requests received from our customers but also internal teams within Kiwi.com.
  • Communication with our ticketing partners and airlines (be ready for situations with a larger volume of information that can change on a daily basis – you will learn how to process and understand them and never get bored!).
  • Providing assistance to other departments with the airline tickets issued in the GDS/ Farelogix.
  • We would like to see you apply if you:

  • Have experience with GDS system and Order Processing in the travel industry.
  • Have excellent English (both written and spoken).
  • Are proficient in G-suite and/or MS Office.
  • Are a great communicator and comfortable with talking to the partners and airlines via phone calls.
  • Have attention to detail, a knack for problem-solving and you know how to coordinate your daily job so that it is well organized.
  • Are customer-oriented, always keep your can-do spirit, and eager to ensure customer experience at an outstanding level.
  • Are comfortable working in a fast-paced environment. There are moments when there are many bookings coming at the same time and we need to handle such situations with a positive attitude.
  • Have a self-starting personality able to work efficiently on both individual and team assignments and you are able to build and enhance relationships across teams.
  • Are willing to work on a shift basis.
You will be working on a stable schedule in rotating shifts: morning 6:30am to 2:45pm, day 8:45am to 5pm and 2:45pm to 11pm (max 5 in a month). This is a full-time job and includes weekends.

We offer you

•Besides a motivating salary, we offer quarterly bonuses dependent on the company’s overall results and your own performance.
The opportunity to join our Phantom Stock scheme (for roles from level 5 upwards).
Occasional work from home and/ or our modern office located in ZET Nová Zbrojovka with in-house sauna, gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
We enjoy benefits, such as meal vouchers, 20+5 days of paid vacation, Cafeteria, sick days, VIP Medical Care, multisport card, career development framework. We offer unlimited contracts within a forward-thinking and ambitious company.
We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. 
Grow.Kiwi program which supports parents and keeps them engaged with the company. 

Interested? Join us and hack the traditional ways of travel!

Kiwi.com is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

michaela-hoferovaRecruiterMichaela Höferová

Linkedin profile

LocationBrno, Czech Republic

TeamCustomer Service

Employment typeFull-time

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