Order Processing Team Manager

You’ll be responsible for leading and developing Booking agents/Order Processing Specialists and for the management of the operational agenda in line with the company vision.

We’re looking for an inspirational leader who knows how to lead people effectively while developing their potential and creating a harmonious and exciting working environment.

    What will you do?

  • Lead a team of booking agents and consistently handle people management processes related to the employee’s lifecycle.
  • Communicate, manage, and evaluate critical metrics to ensure alignment of your team’s performance with the company’s objectives.
  • Act as a role model, promote a collaborative team environment that motivates the members of your team to exceed within their roles.
  • Supervise the team’s workload and productivity, taking into consideration wider operational needs, while supporting the team in critical issues and complex customer cases.
  • Oversee the effective application of the internal rules and make sure that all of our processes are followed correctly when assisting our customers.
  • We would like to see you apply if you:

  • Have a proven track of a minimum of 2 years’ previous leadership experience within fast-paced Customer Support environment
  • Have experience working with a team that consistently met critical metrics (KPIs).
  • Are strong in people management and you have a genuine passion for people development.
  • Possess strong communication skills.
  • Have excellent English (on C1 level);
  • Are a people person while being process-oriented;
  • Are able to think fast and make solid decisions under pressure.
  • Act as a role model within your team.
#LI-MH1

We offer you
 
•We give our employees the freedom to choose between the environment of work from home and our modern office located in ZET Nová Zbrojovka with an in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
•We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
•Hardware from Apple or Microsoft based on your preferences.
•Unlimited contracts within a forward-thinking and ambitious company.
•Relocation package (including visa transfer support).
•We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. 
Grow.Kiwi program which supports parents and keeps them engaged with the company. 
•Dogs, kids, and parties are welcome in our offices.
 
Interested? Join us and hack the traditional ways of travel!
 
Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

daniel-safrOperations ManagerDaniel Šafr

Linkedin profile

LocationBrno, Czech Republic

TeamCustomer Support

Employment typeFull-time

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