Partner Success Junior Lead

This role’s mission is to maximise the success of Kiwi.com B2B partnerships. Partner success junior lead will precisely coordinate all internal activities aiming to deliver solutions and enable new features for Kiwi.com B2B partners based on the existing product offering. Also, s/he will provide technical and functional support to users of B2B products and services.

    Key Responsibilities

  • Understand prepared solutions to partners’ business needs consisting of using Kiwi.com portfolio of products and services.
  • Participate in partner integrations.
  • Regularly check documentation/guides whether they are up to date.
  • Regularly check partner’s metrics and identify how we can maximise our partner businesses’ engagement spend while providing an outstanding experience on our B2B platform.
  • Solve most of the partners’ requests and issues that appear at the partner’s service desk, according to SLA and with the stellar quality of service.
  • Have a good overview of how the travel business works. Know our main product, and know what is our mission.
  • Be naturally curious, want to know how things work, and explore new things and solutions.
  • We would love to see you apply if you:

  • Have 1+ years of work experience in the areas such as customer partnerships management, technical solutions implementation, or cross-department & project coordination altogether.
  • Have an ability to comprehend our API documentation and ability to advise on minor integration issues based on this documentation.
  • Can learn the architecture and tech components behind their product fully
  • Are able to deliver on the assigned features reliably.
  • Are open-minded with a focus on processing constructive feedback in order to improve yourself.
  • Communicate clearly and effectively in written and verbal form.
  • Communicate progress of work, escalate issues, explicitly and in detail explain your work to a team member, and ask for help where needed.
  • When requested, help teammates and volunteer for team tasks.
  • Actively demonstrate a positive attitude, learn from mistakes and don’t blame others and learn to collaborate with team members in various roles.
#LI-SH1

We offer you
 
•We give our employees the freedom to choose between the environment of work from home and our modern office located in ZET Nová Zbrojovka with an in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
•We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
•Hardware from Apple or Microsoft based on your preferences. 
•Unlimited contracts within a forward-thinking and ambitious company.
•Relocation package (including visa transfer support).
•We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. 
•Grow.Kiwi program which supports parents and keeps them engaged with the company. 
•Dogs, kids, and parties are welcome in our offices.
 
Interested? Join us and hack the traditional ways of travel!
 
Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

profilovka-1_ccexpressRecruiterŠimon Hanák

Linkedin profile

LocationBrno, Czech Republic

TeamProduct Management

Employment typeFull-time

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