Retool Lead for CSS

What is the CS Systems tribe doing?

CS Systems tribe is focused on developing internal applications for the Customer support department. Our agents need to have highly customized and stable tools to help the customers with all possible issues they may encounter. The main goal of CS Systems is to create one common interface where both front-office and back-office agents can find all information and do all actions needed to solve the customer’s problem.
The mission of this role is to own low-code platform Retool. This involves setting the strategy and best practises; general administration of the platform; communication with Retool company, users and stakeholders; maintenance of the platform and apps directly or via delegation to the team members.

    Key Responsabilities

  • Maintain stability and usability of the Retool platform.
  • Create the strategy for the sustainable usage including documentation with best practises
  • Be main point of contact between Kiwi.com and Retool Inc and maintain good relationship.
  • Provide support and guidelines to platform users.
  • Oversee the correct usage of the platform.
  • If needed, lead small team of Retool administrators.
  • Be directly involved in development or maintenance of the Retool apps.
  • Technical/Professional qualification

  • Experience with any low-code platform, at least on the user level.
  • Basic knowledge of Javascript and SQL.
  • General high-level knowledge of web technologies (Internet, HTTP, API, client-server architecture)
  • Experience with software development process and lifecycle
  • “Experience with Agile methodologies, a technical understanding of products, and up to date on industry standards and best practices”
  • “Proficient in English (both oral and written)”
  • Personal/Leadership skills

  • Comfortable working with multiple teams that are in-house, remote, and internationally located
  • Basic leadership skills, ability to delegate and supervise.
  • Excellent communication skills
  • Accurate and precise attention to detail
  • Self-initiative, strong sense of ownership and an ability to work well with little supervision
  • Project management and stakeholder management skills.
  • We offer you

  • The opportunity to join our Phantom Stock scheme
  • We give our employees the freedom to choose between the environment of work from home and our office in Prague, situated in the heart of the Karlin district with an in-house gym, sleeping spots, canteen, showers, chillout zones, and free refreshments.
  • We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
  • The latest version of Hardware from Apple or Microsoft based on your preferences. Unlimited contracts within a forward-thinking and ambitious company.
  • Relocation package (including visa transfer support).
  • We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. Grow.
  • Kiwi program which supports parents and keeps them engaged with the company. 
  • Dogs, kids, and parties are welcome in our offices.
Interested? Join us and hack the traditional ways of travel!
 
Kiwi.com is proud to be an equal-opportunity workplace and employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at:https://jobs.kiwi.com/recruitment-privacy-policy/.

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Junior IT RecruiterJennifer Carroll

Linkedin profile

LocationPrague

TeamEngineering

Employment typeFull-time

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