Senior End User Support
We are looking for a Senior End User Specialist for the EUS team with a deep technical background and hands-on experience. You will be a person who focuses on user HW, user access management, automatization, and efficiency.
You will be responsible for project delivery from the EUS portfolio, technical improvements and also act as a consultant for both end-users and junior colleagues. While projects and improvements are fine, operations stuff needs to be done too.
- Support internal employees and business departments regarding EUS related issues
- Manage own ticket queue to maintain quality of provided service
- Communicate daily with employees and provide end-user on-site support
- Understand & evaluate critical issues, system failures and requirements, identify root causes and workarounds
- Focus on system and process improvements in order to minimize the volume of EUS related issues
- Maintain knowledge base and document working procedure
- Provide training within EUS team and actively support knowledge sharing
- Participate in internal projects
- Administration of G- Suite
- Administration and troubleshooting of Safe Q and SCCM
- Administration of Active Directory and JamF
- 2+ years hardware/end-user support experience
- Background knowledge of IT infrastructure and systems layers
- Great orientation in the mobile devices market
- Good knowledge of SCCM
- Good knowledge of G-Suite
- Good knowledge of networks
- Great communications skills
- Advanced level of English (spoken and written)
- Basic scripting knowledge is an advantage
Job responsibilities, You will:
We would love to see you apply, if you have:
#LI-MI2
We offer you
•We give our employees the freedom to choose between the environment of work from home and our modern office located in the centric cosy neighborhood (Sant Antoni) in Cloudworks coworking space where you can enjoy Kiwi.com’s private office space, two common terraces with great views, discounts on lunch meal providers, common coworking activities (yoga, games, etc.), free refreshments and shower.
•We also enjoy benefits, such as flexible working hours, 30 paid vacation days, sick days, private medical insurance, Employee Assistance Program, GymForLess membership, the annual subscription for El Bicing.
•Flight vouchers to celebrate your kiwi anniversaries.
•Hardware from Apple or Microsoft based on your preferences.
•We offer unlimited contracts within a forward-thinking and ambitious company.
•Relocation package (including visa transfer support).
•Dogs and parties are welcome in our offices.
Interested? Join us and hack the traditional ways of travel!
Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Throughout the recruitment process and for some time after it’s finished, we will process your Personal Data. You can find all the necessary information in our Privacy Policy available at:
LocationBarcelona
Teamtech-support
Employment typeFull-time
