Senior Product Manager For Customer Service Solutions

We are looking for a senior product manager with a passion for creating innovative solutions, leading to great customer experience across all customer touchpoints.

Your mission will be to deliver a complex, large scale customer service platform, tailored to support all the business needs and functions. You will work with multiple full-stack development teams who aim to enable a personalized, seamless, and engaging customer experience, driven by our very own solutions.

 What will be your responsibility?

  • Design new features supporting company product vision, and propose improvements maximizing positive impact on customer experience.
  • Own the features through the entire product lifecycle: ideation, discovery, planning, and delivery.
  • Shape the roadmap for your product area in synergy with the rest of the portfolio, and in alignment with OKRs and business objectives.
  • Lead the prioritization and execution of discovery initiatives within your team and contribute to the continuous improvement of discovery processes. 
  • Actively engage the stakeholder ecosystem around your product and the whole company, including external stakeholders. 
  • Deploy and use best practices to measure, understand, and optimize the success of the products you own. 
  • Understand the internal and external customer needs, drive regular feedback loops, and be directly responsible for stakeholders’ satisfaction.
  • Own and curate the team’s prioritized backlogs, including the regular updates of the tasks based on continuous requirements gathering.
  • Mentor less experienced colleagues, lead by example and encourage knowledge-sharing initiatives.
  • Manage technical vendor relationships and seek to grow and evolve our capabilities by leveraging new third-party partnerships.

What do we expect from you?

  • 5+ years of relevant product management experience.
  • Ability to define compelling product vision.
  • Proven track record taking ownership and working in cross-functional agile teams to successfully deliver results. 
  • Ability to create simple solutions to complex problems with competing priorities.
  • Broad technical knowledge, including familiarity with consumer technology, web services, and back-end application infrastructure.
  • Exceptional presentation and communication skills and thrive at delivering clear and concise messages that resonate with the whole audience.
  • Proficiency in using data and metrics to back up assumptions, recommendations, and drive actions.
  • Demonstrated ability to understand and discuss technical concepts, manage trade offs, and evaluate new opportunities and ideas with internal and external partners.
  • Ability to evaluate new technologies and determine where they fit Kiwi.com solutions and strategies.
  • Self-starter, able to thrive in a fast-paced and continually changing environment.
  • An easy-going, yet results-oriented demeanor.
  • Experience within customer service solutions/CRM development area is a plus

Why it rocks to be at Kiwi.com! 

  • We deploy immediately after a job is completed, not after months of QA.
  • Do, fail, learn – repeat! We understand that mistakes happen and we learn fast.
  • We decide which cutting-edge technologies are appropriate for the task.
  • We love contributing and using Open Source.
  • We visit and speak at conferences and technological events worldwide.
  • We code at hackathons and other competitions.
  • We support the local technological community.
  • We use our work time wisely with a friendly vacation policy and work schedule.
  • We also like to party and hang out together.
  • Dogs, kids and even parties are welcome in our offices.
  • We also enjoy common benefits, such as flexible hours, 6 weeks of holiday, sick days, flight vouchers, Andjoy and Bicing subscription, fresh fruit and coffee…
  • Ability to access our Phantom Stock scheme (depending on seniority and integral regulations).
  • Besides a fair salary, you can also look forward to quarterly bonuses dependent on overall company performance.

Our Values:

  • Assume the best of others and believe in the power of the team
  • Be open and involve others
  • Be curious and always look for opportunities

Kiwi.com is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical conditions, marital status, or any other basis prohibited by law.

Interested? Join us and hack the traditional ways of travel!

Throughout the recruitment process and for some time after it has been completed, we’re going to process your Personal Data. You can find all the necessary and relevant information in our Privacy Policy available at https://jobs.kiwi.com/recruitment-privacy-policy/.

 

 

kIT RecruiterKatarína Daniš

Linkedin profile

LocationBratislava, Košice

TeamProduct Management

Employment typeFull-time

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