Travel Consultant with German

We are looking for passionate customer-oriented individuals who will assist our global customers in their travels, whether on holiday, friends’ visits or on business trips. Our customers come to the first place and our main goal is to help them with their inquiries.

    What is the role about?

  • Direct communication with our customers via phone call, email, or chat.
  • Helping customers in their travels (flight or booking details, Kiwi.com guarantee, refunds).
  • Putting yourself into customers’ shoes and providing extraordinary customer service.
  • Full-time role, Mo-Fri 8:45 – 5:15pm shifts.
  • We are looking for you if you have:

  • Excellent command of English and German (level C1 and higher) both spoken and written.
  • Previous customer support experience is an advantage.
  • Advanced computer skills and Internet usage skills.
  • Excellent communication and problem-solving skills with a customer-oriented approach.
  • Independence as well as the ability to work in a team environment.
Working hours – Monday – Friday, 9:45 am – 6:15 pm (30 mins lunch break) and 2x 10 mins break.
This role is only open to candidates eligible to work within the EU. Kiwi.com is unable to provide work visa sponsorship for this role but we provide relocation support for candidates coming from abroad (1-month free accommodation and support with all necessary paperwork and when looking for accommodation).

We offer you

•Besides a motivating salary, we offer quarterly bonuses dependent on the company’s overall results and your own performance.
The opportunity to join our Phantom Stock scheme (for roles from level 5 upwards).
Occasional work from home and/ or our modern office located in ZET Nová Zbrojovka with in-house sauna, gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
We enjoy benefits, such as meal vouchers, 20+5 days of paid vacation, Cafeteria, sick days, VIP Medical Care, multisport card, career development framework. We offer unlimited contracts within a forward-thinking and ambitious company.
We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries. 
Grow.Kiwi program which supports parents and keeps them engaged with the company. 

Interested? Join us and hack the traditional ways of travel!

Kiwi.com is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

Recruiter Kiwi.comHR RecruiterAlžběta Trčková

Linkedin profile

LocationBrno, Czech Republic

TeamCustomer Service

Employment typeFull-time

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