Travel Consultant with Portuguese
We are looking for passionate customer-oriented individuals who will assist our global customers in their travels, whether on holiday, on friends’ visits, or on business trips. Our customers are our priority and our main goal is to help them with their inquiries.
- Direct communication with our customers via phone call, email, or chat.
- Helping customers in their travels (flight or booking details, Kiwi.com guarantee, refunds).
- Putting yourself into customers’ shoes and providing extraordinary customer service.
- Excellent command of English and Portuguese (level C1) both spoken and written.
- Previous customer support experience is an advantage.
- Advanced computer skills and Internet usage skills.
- Excellent communication and problem-solving skills with a customer-oriented approach.
- Independence as well as the ability to work in a team environment.
What will you do?
What are the requirements?
Working hours – Monday – Friday, 9:45 am – 6:15 pm (30-min lunch break) and 3 x 10-min breaks.
This role is only open to candidates eligible to work within the EU. Kiwi.com is unable to provide work visa sponsorship for this role but we provide relocation support for candidates coming from abroad (1-month free accommodation and support with all necessary paperwork and when looking for accommodation).
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We offer you
•We give our employees the freedom to choose between the environment of work from home and our modern office located in ZET Nová Zbrojovka with an in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
•We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
•Hardware from Apple or Microsoft based on your preferences.
•Unlimited contracts within a forward-thinking and ambitious company.
•Relocation package (including visa transfer support).
•We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries.
•Grow.Kiwi program which supports parents and keeps them engaged with the company.
•Dogs, kids, and parties are welcome in our offices.
Interested? Join us and hack the traditional ways of travel!
Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at:https://jobs.kiwi.com/recruitment-privacy-policy/.
LocationBrno, Czech Republic
TeamCustomer Service
Employment typeFull-time
