Workforce Manager
We are seeking an experienced Workforce Manager to assist us with the operation.
The primary responsibility of the Workforce Manager is to supervise all Workforce (further WFM) processes (forecasting, sizing, capacity management, shift planning, real-time management, reporting, payroll submission for in-house site) and scheduling activities for the aligned line of business while analyzing their impact on budget and performance.
You would cooperate with the whole WFM team, vendor, and operations management in Kiwi.com while also supporting the Senior Workforce Manager in resource planning and optimising our workforce.
On top of these duties, you would also be responsible for implementing, maintaining, and generally owning WFM tools. You would also collaborate with operational analysts in building or maintaining dashboards that help us drive educated decision-making.
- You have at least 3 years of experience in Workforce management in a contact centre setting.
- You are an advanced user of MS Excel.
- You are capable of creating reports that aid decision-making, and are able to translate data into actionable insights for all stakeholders.
- You are a born communicator.
- You are a stress-resistant person capable of adapting to a dynamic ever-changing environment.
- You have the ability to think on your feet and take a calculated risk if a quick decision is needed.
- The opportunity to join our Phantom Stock scheme.
- We give our employees the freedom to choose between the environment of work from home and our modern office located in ZET Nová Zbrojovka with an in-house gym, masseur, sleeping spots, canteen, showers, chillout zones, free refreshments, Rebelbeans coffee, garage for cars/motorbikes/bicycles.
- We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
- Hardware from Apple or Microsoft based on your preferences.
- Unlimited contracts within a forward-thinking and ambitious company.
- Relocation package (including visa transfer support).
- We’re rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries.
- Grow.Kiwi program which supports parents and keeps them engaged with the company.
- Dogs, kids, and parties are welcome in our offices.
We would love to see you apply if:
We offer you
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Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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LocationBrno, Czech Republic
TeamCustomer Service
Employment typeFull-time
