Our Performance & Retention Team is there to make sure our customers keep coming back to us for all their travel needs. By upselling and cross-selling the right products at the right time, the Performance & Retention Team aims to delight customers through every step of their journey.

The role is to design, develop, and test different email templates and work with vendors and internal teams (e.g. Content & Creative, Growth, etc.) to launch a variety of email and banner campaigns.

What will you do:

  • We want to inspire our customers to travel further and more often. You will work directly with Content & Creative team, CRM manager, UX, other teams and agency to create awesome designs that convert and innovative concepts that engage and delight our customers.
  • When it comes to email campaigns, you’ll be creating and testing email templates, debugging any issues, launching campaigns via our marketing automation tool and suggesting improvements to make our campaigns more efficient.
  • You’ll be working with CRM Manager and Technical Implementation Specialist to integrate dynamic values, attributes, and events into email campaigns via our DMP (Direct Marketing Platform).
  • You will be in touch with Business Intelligence to integrate new data sources into email campaigns.
  • When it comes to email campaigns, you’ll be creating and testing email templates, debugging any issues, launching campaigns via our marketing automation tool and suggesting improvements to make our campaigns more efficient.
  • Work with Exponea and other technical personnel internally and externally on key segmentation and automation projects, including web calls and APIs. 
  • In order to keep everything working smoothly, you’ll need to maintain communication with third-party stakeholders regarding daily operational and technical tasks.
  • Kiwi.com is a lively and dynamic environment, so you’ll also be in touch with other teams, discussing their requirements, and trying to find common ground for cooperation.

What we are looking for:

  • 3+ years of experience in email marketing and campaign automation operations
  • Good knowledge of creating HTML templates and CSS
  • Basic knowledge of PHP or Jinja2, and experience using WordPress
  • Fluent English

Some big pluses for you to have:

  • Having knowledge of marketing cloud solutions
  • Be flexible in a fast-growing, business-oriented culture
  • Be well organised, able to multitask and manage time to meet frequently changing deadlines in a fast-paced environment (and actually enjoy it!)

The things we offer and you might love about us:

  • Meal vouchers, flexible benefits scheme (contribution to leisure time activities), and a free MultiSport card
  • Quarterly financial bonuses dependent on overall company performance
  • Three sick days per year and optional VIP Medical Care
  • Annual flight credit vouchers
  • A very friendly work environment where dogs are welcome, and which offers free refreshments, a gym, fitness courses, a sauna and relax zones

We’re a great team of young, passionate and fun-loving people from across the globe who you’ll love working with. We look forward to you joining us at our team-buildings and parties too!

Recruiter

Zuzana Posoldová

Your manager to be

Karel Souček